CUSTOMER SERVICE
Reducing calls by empowering employees
Keep Customers Happy by empowered customer service team
Pickup is available from any location
Allow consumers to pick up orders placed online in shops, lockers, or through third-party partners
Orders can be modified
Orders may be edited or canceled, delivery addresses can be updated, and delivery methods and pickup locations can be modified.
Offer reassurances
If anything goes wrong, let employees give discounts and refunds at the order or line-item level.
Reduce the number of customer service calls
Make your customer interactions more automated
Send order status updates in real time
Customers won't have to call if you send thorough order updates.
Allow for digital self-service
As long as the order hasn't been selected and packaged, consumers can make changes to it (including the delivery address).
Pick exceptions managing
If required, automatically reroute or divide a short-picked order and alert the client.
LET’S DO THIS
Accelerate Your Order Management
Let us show you a better way to manage omnichannel orders